Flagship provides an integrated team approach. Our rehabilitation team works to seamlessly integrate with your organization on every level. After a thorough assessment of your community's needs, we put a plan into place to guide you through every phase of your rehabilitation program, from the initial program evaluation through full implementation.


Flagship provides the day-to-day management of operations of the therapy department with the oversight of a Regional Director.


If you already have a rehabilitation program in place, we can assist you in managing it for stronger results. We offer:


  • Analysis and audit of current program
  • Contract development
  • Transition planning
  • Ongoing program management


Program Development

At Flagship, we will implement or enhance the programs listed below, along with any special program requests you may have. We will work closely with your nursing and administration staff to ensure consistent carry over for your residents.

  • Ambulation
  • Arthritis
  • Balance
  • Cardiovascular
  • Dementia
  • Falls
  • Incontinence
  • Low Vision
  • Memory
  • Pain
  • Restorative
  • Stroke/CVA
  • Swallowing
  • Wellness, Meditation & Stretching


Flagship understands today’s healthcare climate and the particular needs of your community. We will help you develop, implement and maintain a successful rehabilitation program designed to put your Continuing Care Retirement Community at the forefront of rehabilitation. Your therapy team includes:


  • Therapists
  • Rehabilitation Program Director
  • Regional Director
  • Corporate Compliance Officer


After creating a plan, we will staff, train and manage your rehab team.


Staff Education and Training

We provide comprehensive education and training to enhance and support resident care through the following programs:

  • Resident Screening
  • Restorative Nursing
  • Restraint Reduction
  • Fall Prevention
  • Seating and Positioning
  • Contracture Management
  • Dementia
  • Wellness
  • Dysphagia
  • Weight Loss
  • Rehabilitative Dining
  • Home Assessment


Flagship Rehabilitation knows that communication is key when managing employees. Members of our management team offer assistance in the following areas:


  • Provide clarity about expectations
  • Open dialog about career development and earning potential
  • Give regular feedback about performance
  • Regular scheduled meetings, professional enhancement, training and education
  • Develop a framework within which the employee has the support and opportunity to succeed


Resident care is the heart of our rehabilitation programs. We use a person-centered approach to help each resident achieve maximum functional independence and quality of life.


Rehabilitation Services

Flagship’s expertise in providing rehabilitation therapy is second to none. We focus on quality care first, utilizing best practices with an emphasis on efficiency and improved resident outcomes. Our three pillars of interdisciplinary resident care are:

Physical Therapy
Physical Therapy is specifically designed to improve functional mobility, including; balance, strength and ambulation. Resident participation with goal setting throughout their care is encouraged.


  •  Posture
  •  Gait/locomotion
  •  Strength
  •  Balance/Coordination
  •  Activities of Daily Living
  •  Range of motion
  •  Pain
  •  Functional Mobility
  •  Need for Assistive Devices, Orthotics, Resident Education

Occupational Therapy
Occupational Therapy uses a holistic approach in treating the resident. Therapy may include adaptation of task or environment to achieve maximum independence and to enhance quality of life


  • Grooming/Bathing
  • Adaptive equipment training
  • Cooking
  • Functional mobility
  • Home management

Speech Therapy
Speech Therapy is provided to assist individuals with communication and/or swallowing disorders by restoration of prior skills and/or teaching of new techniques.


  • Comprehension problems
  • Expressive communication
  • Swallowing impairments
  • Reading/writing impairments
  • Voice disorders
  • Fluency disorders (stuttering)

Resident Evaluation & Screening

Resident evaluation will be performed within 24 hours of receiving a physician's order in a documentation format compliant with all Medicare standards. All therapists are trained to perform an interdisciplinary screening before and after therapy utilizing a screening tool that meet or exceed the state and federal requirements.


PPS Management

Under Medicare’s Prospective Payment system (PPS), a provider receives a payment to cover an episode of care during a period of time. Because payment formulas are highly complex, efficient, accurate management of PPS is crucial.

Outcomes Management

This system will streamline the daily rehabilitation operation while managing data and providing outcome information. Our outcome program can be customized to meet your specific needs and expectations. This will allow the rehabilitation team to input data that is important to your community, resulting in useful and meaningful reports.


Reports include:

  • Caseload mix
  • Treatment minutes report
  • Procedure detail report
  • Resident outcomes
  • Lengths of stay for Medicare Parts A
    and B residents
  • CQI report
  • Customer satisfaction reports
  • Productivity by therapists/discipline

Billing Management

Our management system provides your facility with many benefits:


  • Strict compliance with Medicare Part B regulations
  • Caseloads optimized through resident screening program and implementation of specialty programs
  • Therapists trained in current regulations policies, procedures and tracking instruments
  • Prompt handling of denial of claims
  • Assistance in facilitating appeals

Services to assist you in developing or improving your on-campus rehabilitation program.

Engagement Technology

Social connectedness and engagement technology helps maintain and enhance relationships with family, friends, and caregivers. Flagship strives to provide information on products and services to enhance each resident's quality of life.


  • Virtualized Rehabilitation - Residents can explore distant places virtually through this technology!
  • Companion Apps
  • Companion Robots
  • Wearable Technology
  • Coordinated Care Plan Matrix



Flagship Rehabilitation is dedicated to ongoing quality assessment and performance improvement for our programs and customers. Quality-based care is provided through an ongoing corporate compliance program established to objectively and systematically monitor and evaluate the process of resident care, improve resident outcomes, and resolve identified problems in an appropriate and timely manner.


Regulatory Educational Services

Flagship’s Corporate Compliance Officers are available for all of your support needs. Comprised of therapists and nurses with a variety of certifications that provide ongoing educational resources to the rehab department and your community.


Reports include:

  • Therapists are trained in policies and procedures through monthly webinars and onsite educational sessions with field compliance officers
  • Program implementation and customization
  • Restorative nursing audits or program implementation
  • Lengths of stay for Medicare Parts A and B patient
  • Semi-annual informative customer webinars
  • Customer newsletters with regulatory updates
  • E-mail alerts with compliance news
  • Customer satisfaction surveys

Compliance Communication

Our Corporate Compliance Officers meet directly with your administration while onsite. A detailed compliance report is provided quarterly.


Continual Quality Improvement

Flagship monitors the process of resident care to improve outcomes and identify areas of improvement quickly through the following:

  • Routine on-site visits
  • Corporate Compliance Audits
  • The delivery of therapy services and documentation



Through public relations activities, we can help you enhance the reputation of your senior retirement community. Public awareness and the projected image of your community and its rehabilitation program are both critical to growth, referrals and recognition. Our team includes marketing experts who will collaborate with your marketing team to create projects and materials designed to emphasize the rehabilitation programs available at your community.


We have several services available, designed to improve census.  Examples of these are as follows:

  • Provide education and inform all social workers, admissions coordinators, nurse liaisons and discharge planners on interdisciplinary teamwork/communication, rehabilitation team/roles, rehabilitation programs, diversity in rehabilitation settings, Corporate Compliance, short-term residents, long-term residents.

  • Produce brochures outlining special services and characteristics of your facility and its rehabilitation program.

  • Conduct open houses in conjunction with Physical Therapy, Occupational Therapy and Speech Language Pathology activities.

  • Schedule visits and relationship building with primary referral resources, social workers, physicians, admission coordinators, etc.
  • Follow outcomes management and benchmarking in order to factually market the increased quality of life that a cut-above rehab program brings to your facility.
  • Gather Resident Satisfaction Survey’s and Success Stories from residents and combine them with outcome data. This package provides a snapshot of the resident’s progress and their input regarding their treatment.
  • Through shared involvement, we can develop exciting and innovative approaches to increase public awareness and achieve facility goals, while providing quality rehabilitation programs with their deserved recognition.
  • Development of a Strategic Marketing Plan in conjunction with your administration, nurses, staff, medical director, physicians, discharge planners, social workers and marketing staff.
  • “Meet Your New Neighbor” Campaign
  • Competitive Market Analysis
  • Functional outcome measures identifying progress and outcomes on all key indicators.

Toll Free: 866-909-3215

Fax: 866-298-2148

157 Baltimore Street, Ste 200

Cumberland MD 21502

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